Bank Negara: Insurers, takaful operators expected to deploy digital apps in 2023-2024 to improve motor claims experience

KUALA LUMPUR, March 30 — Most general insurers and takaful operators (ITOs) are expected to deploy digital roadside assistance (DRA) solutions via web and mobile applications between 2023 and 2024 to improve customers’ motor claims experience and outcome, said Bank Negara Malaysia (BNM).

In its Annual Report 2022, the central bank said this initiative would enable consumers to conveniently manage all aspects of their claims journey digitally from notifying an ITO of the accident to receiving the repaired vehicle.

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